Shipping Policy
At orslow, we are dedicated to providing clear, reliable, and transparent shipping services. This Shipping Policy details our order processing times, delivery rates, shipping methods, and tracking procedures for all orders placed on https://orslowofficial.us/

1. At-a-Glance Shipping Summary

This table outlines our baseline processing and transit specifications across our service regions.

DestinationOrder Cut-Off TimeHandling TimeEstimated Transit TimeBase Shipping Cost
Domestic (USA)5:00 PM EST (Mon–Fri)1–3 business days3–5 business daysFlat Rate / Dynamic at Checkout
International5:00 PM EST (Mon–Fri)1–3 business days7–14 business daysCalculated at Checkout

2. Order Processing & Handling Time

  • Order Cut-Off Time: Orders placed before 5:00 PM EST (Monday – Friday) begin processing the same business day. Orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the following business day.
  • Standard Handling Time: All orders are processed, packed, and dispatched within 1–3 business days (Monday through Friday, excluding public holidays).
  • High-Volume Periods: During major sales, holiday periods, or new collection releases, handling time may extend to 3–5 business days. You will receive an update if your dispatch is significantly delayed.

3. Shipping Rates & Transit Times

Shipping costs are transparently presented during the checkout process before payment completion.

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within 3–5 business days following dispatch.
  • Express Shipping: Estimated delivery within 1–2 business days following dispatch.

Free Shipping Thresholds

  • Free standard shipping may be offered on promotional orders exceeding a designated cart value threshold (if applicable at checkout).

4. International Shipping, Customs, & Import Duties

OrSlow ships internationally to select destinations worldwide via global carrier partners.

  • Estimated International Transit Time: Typically 7–14 business days, depending on the destination country and customs handling procedures.
  • Customs Duties, Taxes, and Import Fees: International packages may be subject to import taxes, customs duties, and local administrative fees levied by the destination country’s customs authority.
  • Customer Responsibility: All customs duties, taxes, and import charges are the sole responsibility of the customer. These fees are not collected by orslow and are not included in the item purchase price or checkout shipping fee.

5. Order Tracking & Confirmation

  1. Dispatch Confirmation: As soon as your order is packed and leaves our warehouse, an automated shipping confirmation email is sent to the address provided during checkout.
  2. Tracking Link: This email includes an official carrier tracking number and a link to view live transit updates.
  3. Carrier Syncing: Please allow 24 to 48 hours after receiving your tracking link for the carrier system to update initial location scans.

6. Delivery Issues, Lost, or Damaged Packages

  • Damaged Shipments: If your parcel arrives visibly damaged or tampered with, take clear photos of the external packaging and contents immediately. Contact us at support@orslow.clothing within 7 days of delivery with your order number and photo evidence so we can file a carrier claim and arrange a replacement or refund.
  • Lost Shipments: If tracking shows no movement for more than 7 business days or indicates delivery but you haven’t received it, notify us promptly. We will open an official trace investigation with the shipping carrier.
  • Carrier Delivery Confirmation: Once a shipping carrier confirms final delivery to the address specified in the order, responsibility transfers to the customer.

7. Address Accuracy & Returned Packages

  • Address Verification: Customers are responsible for verifying that the shipping address provided at checkout is accurate and complete (including unit, apartment, or suite numbers).
  • Undeliverable Packages: If a package is returned to our facility as undeliverable due to an incorrect address, missing information, or uncollected customs fees, we will contact you. The customer is responsible for any additional re-shipping charges required to re-send the parcel.

8. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time to maintain operational and legal compliance. Any changes will be posted immediately on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions regarding shipping rates, delivery statuses, or international orders, please contact our support team: